Human Centered Technology - Gamified DEI Engagement Platform

Researched organizational DEI training challenges and engagement gaps. Studied small-group reflection models, points/leaderboards, and reward mechanics to drive daily participation. Mapped needs of administrators for playbooks, configuration, and analytics. Business Goals: Validate demand for a customizable, gamified DEI platform that scales across organizations and sustains daily engagement. Technical Approach: Stakeholder interviews (HR/L&D), competitor benchmarking, content/playbook taxonomy, and success-metric definition (participation, streaks, cohort engagement). Duration: 3 weeks Deliverables: - Market & User Insights Report - Engagement Mechanics Brief (points, groups, rewards) - Feature Prioritization Matrix

Designed app architecture for small-group cohorts, activity feeds, points, leaderboards, and rewards. Planned an admin console for playbook creation and real-time analytics. Defined privacy-first data handling and moderation/reporting flows. Business Goals: Ensure scalable, configurable programs for companies of any size, with safe/private participation and rich admin insights. Technical Approach: Native iOS architecture (Swift/SwiftUI), modular services for activities & scoring, analytics pipeline, push notifications, role/permissions, and content configuration schema. Duration: 5 weeks Deliverables: - System Architecture Blueprint - Data Models (users, groups, activities, scoring) - Admin Console Wireframes & User Flows

Built core experiences: daily culture topics, small-group reflections, points accrual, leaderboards, and rewards. Implemented program configuration/playbooks for admins and dashboards to monitor participation and outcomes. Business Goals: Deliver an MVP that makes DEI reflection simple, safe, and fun while giving admins control and visibility. Technical Approach: Swift/SwiftUI mobile app, secure auth, real-time event tracking, analytics dashboards, and feature flags for program rollouts. Duration: 4 months Deliverables: - Live iOS App (groups, points, leaderboards) - Admin Playbooks & Configuration - Engagement & Analytics Dashboards

Validated engagement flows, scoring accuracy, and leaderboard fairness. Performed performance tests under enterprise-scale cohorts. Reviewed privacy, consent, and abuse-prevention (reporting, moderation). Business Goals: Guarantee reliability, privacy, and psychological safety before broader rollout. Technical Approach: Automated/unit tests, beta programs, load testing, privacy & security reviews, and app store readiness checks. Duration: 6 weeks Deliverables: - QA & Security Reports - Performance/Scalability Results - Resolved Bug & Compliance Logs

Launched to pilot organizations, monitored cohort participation and streaks, and iterated on prompts, rewards, and notifications to maximize daily engagement. Expanded admin analytics and simplified program setup. Business Goals: Drive sustained participation, demonstrate measurable cultural impact, and scale across teams and regions. Technical Approach: Cloud deployment with observability, A/B testing of prompts/rewards, analytics-driven roadmap, and feedback loops with admins. Duration: 2 months Deliverables: - Public/Beta Launch - Engagement & Outcomes Reports - Updated Feature Roadmap